Community Administrator
Band 3
- Full time
- Part time
Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.
We pride ourselves in striving to be an employer of choice.
Strategic Themes
Great Care
- Care based on what matters to people.
- Care provided at home or close to home.
- Improvement through learning, research and innovation.
- Prevention and alternatives to hospital.
Great Organisation
- Buildings that support health and wellbeing.
- Technology enabled care.
- Care teams are supported by responsive corporate services.
- Safe, efficient, effective and productive.
Great People
- A place people love to work and feel valued.
- Living our values with staff (all voices count).
- Attract, grow and develop talent.
- Leaders with compassion, who continuously learn and listen.
Great Partner
- Encourage and enable effective partnerships.
- Joined-up community services.
- Work with others to maximise workforce opportunities.
- Reduce our impact on the environment.
At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19.
Job overview
An interesting and varied job for an Administrator has become vacant within Liskeard-Looe Community Nursing Team.
We are seeking an enthusiastic and experienced administrator whose primary function will be to support the clinical nursing team in placing clinical orders, inputting to a range of patient and staff electronic systems, patient message relaying, scanning, typing and filing. Support to the team will include inputting to rosters, monitoring and maintaining registers and databases and ordering of pharmacy and continence products.
Essential skills and knowledge required for this role include ability to prioritise tasks and complete to timescales, be accurate and competent across the range of Microsoft packages and enjoy variety within the job.
The successful applicant will be articulate and confidential and have a keen eye for detail and above all be confidential, kind and enjoy working within team.
This job is offered as both full time and part time, covering up to 37.5 hours per week to be worked Monday to Sunday.
If you would like further information, please contact phillippalockley@nhs.net
Main duties of the job
- Managing team diaries
- Arranging meetings, preparing agenda, venues and refreshments
- Note taking and distributing papers
- Booking training
- Assist with HR and recruitment paperwork
- Act as first point of contact for telephone and face to face enquiries by patients, their relatives and carers, health and social care professionals, referrers and the general public
- Direct patients, visitors and colleagues around clinic to correct department
- Take bookings and be aware of room usage throughout clinic.
- Photocopying various documentation
- Answer telephone, deal with enquiries, direct as appropriate, take accurate messages and forward to relevant person/department
- Sorting of incoming mail and distributing to addressed department / individual
- Franking or sending post internally to nearest site with franking facility / taking urgent mail to nearest Post Office/Post Box for sending
- Faxing documents as required
Working for our organisation
We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Just over 532,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.
Detailed job description and main responsibilities
For full information of the roles and responsibilities of this role, please see the attached job description and person specification.
Person specification
Essential & Desirable
Essential criteria
- NVQ 3 Administration or equivalent
- RSA Stage 3 or equivalent Typing or Word Processing
- Good standard of education
- Previous experience in a healthcare office environment
- Computer literate with a good working knowledge of Microsoft Office
Desirable criteria
- Knowledge of medical terminology
- Shorthand/Speed writing
- Audio typing
At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:
- Career conversations and individual development plans for succession planning and talent management
- Protected CPD time for registered staff
- Access to a dedicated central development fund supporting CPD for all staff
- Leadership and Management development programmes
- Coaching and mentoring opportunities
- A full clinical induction programme for operational skills
- Access to a care certificate programme for our band 1-4 clinical staff
- A bespoke and robust preceptorship programme to support newly qualified staff
- Individual professional development programmes
Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:
- Suite of health and wellbeing initiatives to support our colleagues physical and mental health
- Free access to individual HARP portfolios to support revalidation for nursing staff
- Free DBS checks where required
- Discounts available from retailers, UK hotels and main attractions
- NHS Pension Scheme
- Salary sacrifice car scheme
- Cycle to work scheme
- The Trust reimburses all application costs for staff eligible to apply for EU settlement status.
The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.
If you are successful at the shortlisting stage of the recruitment process you will be contacted via TRAC.jobs email regarding interview details.
We are committed to diversity and equality of employment including the employment of current and former service users.
If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.
Any general recruitment queries, please contact our recruitment team on 01208 834644
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
